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Returns & Exchanges
In the event that you are not happy with your product. Your order will be eligible for refund or exchange within seven (7) days from the delivery date. Provided that the item(s) is returned in their original condition and packaging, cellophane unopened, product sealed, and unused.
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Once the returned product(s) is received (in their original condition and packaging, cellophane unopened, product sealed and unused), and inspected by our customer service team, our customer service team will get in touch with you.
The returned item(s) must include any promotional item, or free gift and the original receipt.
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Kindly note that a standard delivery and collection fee (15% handling fee) will be charged to collect your order and will be deducted from the amount to be refunded to you.
According to the Distance Selling Act, you have 7 days to cancel your contract following the day of the arrival of the goods. The fragrance will be collected by us and must be returned to us in the very SAME condition and package it was dispatched to you, thus complete with ALL packaging intact. Exactly as you would like to receive a fragrance from us. The goods remain your responsibility until they are received and signed for by us.
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If an order is cancelled/returned by you without a valid reason, and without forwarding us an e-mail explaining the reason, a 15% handling fee will be levied to cover any handling and shipping costs.
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If you accidentally ordered and paid for an incorrect product that needs to be exchanged for a different product, kindly inform us via e-mail of your decision and we will arrange with you accordingly. Please note that you will be charged or refunded any price difference, and you will be charged for a re-courier delivery and collection of your previously selected incorrect item.